Methodology

The minimum number of returned surveys for each pharmacy is based upon the average monthly script volume. This ranges from 50 surveys for a pharmacy dispensing fewer than 2000 prescriptions a month to 150 surveys for those dispensing over 80001 prescriptions a month.

Average monthly script volume (Items)	Minimum number of returned surveys
0-2000	50
2001-4000	75
4001-6000	100
6001-8000	125
8001-upwards	150

The survey must have the name and address of the pharmacy on it must be distributed from these premises.

Only persons who have received NHS services from the pharmacy should be surveyed

Surveys should be distributed to a range of customer types so that the results will reasonably reflect the pharmacy’s business profile.
Examples include:

• An appropriate mix of patients who have received an MUR and those who have not received an enhanced service;
• Even distribution over the opening hours of the pharmacy, including weekends and extended hours;
• Inclusion of patients who have their prescriptions delivered to their homes (if they represent a significant number).