Can I spread out the time I take surveying my customers?
Can I only survey patients who have had an MuR?
I have a small pharmacy (average script volume less than 2000 a month). Can I just survey the next 50 customers to come into the shop?
What if the results are bad?
Can I get all my surveyed customers to complete the questionnaire at home and then post the form back?
Can I only conduct one survey this year?
Why have you sent me more questionnaire than I need?
What if I run out of questionnaires or online stickers?
How many questionnaires will you analyse?
How will I know when to stop surveying my customers?
How long will the analysis and report take?
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It is not good practice to prolong the survey period beyond that needed to get a
representative sample. There is also a real risk that if you take a long time,
it will be forgotten about or the sampling will be uneven. A typical timeframe
for this survey would be two weeks. See the Sample Framework in the Toolkit
section of the menu.
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No, to comply with sampling guidelines you should sample both those who have received one and those who haven't.
The sample should "reasonably reflect the pharmacy's business profile" of all NHS services you provide.
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To comply with sampling guidelines you should sample your patients evenly throughout your business opening hours. If you need help to do this please visit see Sample Framework in the Toolkit section of the menu
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Bad results will lead to you knowing more about what areas you need to improve in the pharmacy.
You may wish to initiate changes on the basis of the survey results and then complete another survey later in the year to monitor your progress.
Your PCT may ask for your results, but you need only show your latest results.
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The PatientDynamics questionnaire kit is designed for in-store usage because this method ensures you get your target number of responses quickly and easily.
There are 6 reply envelopes per pad for home-bound customers or the occasional request to take the form away. If you want to offer postal response to more customers, however, you can certainly give them your own stamped addressed envelopes.
You should be aware, however, that postal response rate tend to be poor, and this method may skew your sample.
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No, you can conduct as many surveys as you wish. However, you will need to pay the standard rate for each additional survey.
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We have sent you more questionnaires to enable you to cope with potential problems of having some questionnaires damaged or taken from the pharmacy and not returned.
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If you run out of survey materials, you can order more by emailing us with your pharmacy name and address on Pharmacy@PatientDynamics.org.uk
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We are always happy to discuss your individual survey requirements with you, but for our standard survey package the upper limits are in the table below:
| Small |
0-2,000 |
65 |
| Medium |
2,001-6,000 |
130 |
| Large |
6,001+ |
195 |
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In order to sample evenly over your business hours, you should pick a time period over which to distribute questionnaires before you start conducting the survey.
You should stop once you have reached the end of this period. You can count the number of completed questionnaires in the pad to see how you are getting along.
Additionally, we will email you with details of how many online questionnaires we have received for you.
If you reach the end of this period without hitting the minimum number of questionnaires you need to get back to us,
you should continue to survey patients until you have the required amount completed.
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The initial report containing all of the frequency data for your pharmacy will be sent to you within 3 weeks of us receiving your completed questionnaires.
The timing of the enhanced report will be confirmed to you after you have received your initial report.
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