|
This report shows the Healthcare Commission mean rating score for each question and a comparison
against the average score for all Trusts. Significant differences between your
Trust and the average are indicated as follows: |
 |
scores significantly better than average |
Trust |
The mean rating score for your Trust |
 |
scores significantly worse than average |
Average |
Average score for all Trusts |
|
| A. ADMISSION TO
HOSPITAL |
| |
|
Trust |
Average |
|
| A2 |
How organised was the Emergency Department |
83 % |
73 % |
|
| A3 |
Were you given enough information about your condition |
75 % |
76 % |
|
| A4 |
How long did you have to wait to be admitted to a bed in a
room or ward |
83 % |
85 % |
|
| A5 |
Do you think the time you were admitted was too soon, about
right or too late
|
46 % |
56 % |
|
| A6 |
Were you given enough notice before you were admitted to
hospital
|
65 % |
69 % |
|
| A7 |
Were you given a choice of dates to be admitted
|
73 % |
75 % |
|
| A8 |
Was your admission date changed by the hospital
|
76 % |
65 % |
|
| A9 |
Were you give a choice of which hospital you went to
|
87 % |
86 % |
|
| A10 |
Were you given any printed information about the hospital |
55 % |
55 % |
|
| A11 |
Were you given any printed information about your condition |
58 % |
61 % |
|
| A12 |
How organised was the admission process
|
76 % |
71 % |
|
| A13 |
Did you have had to wait a long time to get to your
room/ward/bed |
65 % |
63 % |
|
| A14 |
Were you give an explanation of why you had to wait to get
to your room/ward/bed |
61 % |
63 % |
|
| B. THE HOSPITAL &
WARD |
| |
|
Trust |
Average |
|
| B1 |
How may wards did you stay in
|
87 % |
85 % |
|
| B2 |
Did you find it upsetting to move wards |
65 % |
61 % |
|
| B3 |
Did you get enough information about ward routines |
87 % |
89 % |
|
| B4 |
Were you ever in a ward with people of the opposite sex
|
53 % |
55 % |
|
| B5 |
Were you ever upset by being on a mixed sex ward |
67 % |
74 % |
|
| B6 |
Were you ever bothered by noise at night from other
patients |
67 % |
69 % |
|
| B7 |
Were you ever bothered by noise at night from staff |
45 % |
43 % |
|
| B8 |
How would you describe the cleanliness of the room or ward
|
93 % |
90 % |
|
| B9 |
How would you describe the cleanliness of the toilets
|
91 % |
81 % |
|
| B10 |
How would you describe the hospital food
|
89 % |
76 % |
|
| B11 |
How much food were you given |
93 % |
94 % |
|